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Refund Policy


At CC Online Shop, we strive to ensure customer satisfaction with our products. We understand that sometimes issues may arise, and we have a refund policy in place to address such situations.

  1. Damaged Goods: If you receive a product within 7 days of delivery and find it to be damaged without any signs of human intervention, we offer a refund policy, provided that you provide appropriate evidence. We will process the return and refund, excluding the shipping fees. Please note that the product should be returned in a condition that does not affect its resale. We apologize for any inconvenience caused.
  2. Customer-Induced Damage: We regret to inform you that we cannot provide a refund policy for products damaged due to customer-induced factors. It is essential to handle the products with care to ensure their proper usage and longevity.
  3. Mistakes or Quality Concerns: If there are any issues or concerns with your order due to an error on our part or if you have any doubts about the product’s quality, please contact us promptly. We will make every effort to resolve the problem within 14 days after your order has been delivered.

Please note that this refund policy is subject to our terms and conditions. We encourage you to review our complete refund policy on our website or contact our customer support team for further clarification.

We value your satisfaction and strive to provide the best possible customer service. Thank you for choosing CC Online Shop.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 21 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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